Vieques Island Vacation Packages

Complete lack of communication and terrible customer service. Staying at Trade Winds was an absolute headache due to constant miscommunication and unhelpful staff. I emailed prior to arrival regarding early check-in and was told it was possible. When we arrived 4 hours early, the front desk told us early check-in was "never possible," but said they’d email us if the room opened up. Within an hour, we received an email saying our room was ready so we walked back! We used our code, entered the room, and began settling in, only for a housekeeper to barge in, demand we leave, and claim the email wasn't real. We were forced out while she "checked with the desk lady.” She never came back and so I went into the office to check in. I was told that the lady said she never sent the email. After waiting an hour with no updates, my male friend joined me in the office, and only then were we suddenly allowed back into our rooms. Check-out was just as chaotic. We asked to leave our luggage, but were told the office was closing early at 2:00PM (despite the website stating 3:00 PM). The staff member refused to help us coordinate retrieving our bags for our 4:00 PM flight, simply saying she "wanted to go home." Eventually, we were given access to a luggage closet. To top it off, as we collected our bags, we overheard new arriving guests going through the exact same chaotic runaround. The staff either doesn't talk to each other or simply doesn't care.

El lugar se sintió tranquilo. Se veía la gente amable

Space was very quiet and clean